Privacy Policy

Last updated: 5 May 2026

OMX Sign ("we", "us" or "our") is committed to protecting the personal information of all individuals who interact with our website and services. This Privacy Policy outlines how we collect, use, disclose and safeguard your information when you visit omxsign.com or engage with us in any capacity.

By using our website, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website.

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1. Information We Collect

We may collect the following categories of personal information:

• Contact details: Name, email address, phone number, job title, company name.
• Enquiry data: Messages, form submissions, demo requests and support tickets.
• Technical data: IP address, browser type and version, operating system, referring URLs, pages viewed and time spent on the site (collected automatically via cookies and analytics tools).
• Communication records: Emails or calls you initiate with our team.

We do not knowingly collect personal data from children under the age of 16.

2. How We Use Your Information

We use collected data to:

• Respond to enquiries, demo requests and support needs.
• Send product updates, offers or newsletters (only with your consent).
• Improve our website performance and user experience.
• Comply with applicable legal and regulatory obligations.
• Prevent fraud, abuse or security threats.

3. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly.
• Analytics cookies: Tools such as Google Analytics help us understand visitor behaviour so we can improve our site.
• Preference cookies: Remember your settings and preferences.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may limit functionality.

4. Data Sharing & Disclosure

We may share your information with trusted third parties only in the following circumstances:

• Service providers: Hosting, email delivery, CRM and analytics vendors who process data on our behalf under strict confidentiality agreements.
• Legal requirements: When required by law, court order or government authority.
• Business transfers: In the event of a merger, acquisition or sale of assets, data may be transferred to the acquiring entity.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Enquiry and contact form data is typically retained for up to 3 years.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include SSL/TLS encryption for data in transit, access controls and regular security reviews. While we strive to protect your data, no method of transmission over the internet is 100% secure.

7. International Transfers

OMX Sign is headquartered in Dubai, UAE. If you access our website from outside the UAE, your information may be transferred to and processed in the UAE or other countries where our service providers operate. We ensure appropriate safeguards are in place for any such transfers.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data ("right to be forgotten").
• Withdraw consent to marketing communications at any time.
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, contact us at info@xpertsmatrix.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. We encourage you to review this page regularly. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Company: OMX Sign
• Address: Office 1301, Fahidi Heights, Khalid bin Al Waleed Street, Bur Dubai, Dubai, UAE
• Phone: +971 585 906629
• Email: info@xpertsmatrix.com